What our Customers say about us!
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Just a short note to let you know how pleased we are as your customers due to the high level of work that Ron puts into his service calls. This is the reason why we ask for him to do the summer and fall HVAC checkups.
He doesn't take shortcuts with the maintenance steps. The fact that we do not find it necessary to call for emergency services during the seasons is testimony to Ron's abilities to prevent breakdowns if at all possible.
It is good to know that your company and technicians take pride in the quality of your services to your customers.
Sincerely, E.G., Fairview Park
I might not leave my house until fall - love the a/c.
You were a delight to work with, and I talked you & Air-Rite up in line at the deli just this afternoon. You can be sure I will be recommending you & your company.
Now I'm going to go write a lovely recommendation on Angie's List.
Diane S., Rocky River
I love your company. I love your service techs and I love how quickly they respond…... I'm not sure if I've ever dealt with a better service company in any industry ever!.
Terry C., Rocky River
(3/13/16) Dear Sir-
This past week I have had the pleasure of using the services of Eric as he changed the boiler at my house. From his first diagnosis, the ordering of a new boiler, the installation and the cleanup, Eric was on top of the job all the way. He was knowledgeable, courteous, and capable. I had to leave my house several times when he was here and I felt very comfortable doing so.
Eric had his helper, Tim. It was obvious that Tim was learning much from Eric and seemed to be a willing and able helper.
You should be proud to have such good representatives for your company.
Sincerely, Marty M., Bay Village
(9/2/15) Dear Mr. Harris-
In a day that the trades have forgotten customer service, Air Rite seems to be the exception. From the initial call answered at your shop to the work performed by Kyle the technician, Air Rite performed. Kyle explained in detail what needed to be fixed and showed us the parts to make sure we understood. I will recommend Air Rite to family and friends seeing that your company under promises and over delivers at a fair and reasonable price point. Keep up the good work! Sincerely,
M. Wright, Rocky River
(8/25/15) Dear Air Rite-
Thank you for sending out Ron to fix my air conditioner. We placed the call in the morning, Ron came out just a couple hours later, and repaired the problem. The reason for the problem was deferred maintenance; we always took for granted that just "changing the filter" would be enough even though I knew you'd be there if it broke. Ron suggested we get back on routine maintenance, and described your annual service package (Preferred Customer Package). I know we'll be signing up for that in the Fall!
K. Klodnick, Brecksville
(7/6/15) Dear Dave-
As you know, my a/c stopped working last week. I called and Tim came out and fixed a problem with the outside unit. He did a nice job keeping the cost down. Well, a gremlin surfaced in the thermostat and Kyle replaced mine with a very nice model. He explained the differences in what you offered and helped me make an informed decision. I know when my a/c needs to be replaced that Air Rite will be doing it.
G. Helms, Rocky River
(2/28/15) Dear Air Rite-
Excellent service! By the way, I like it when I call and get a live person answering every time. Even, after-hours.
Mike A., Chagrin Falls
(10/20/12) Dear Air Rite Service-
I'm writing to express my extreme satisfaction with the work performed by Air Rite. As you know, your crew recently installed two new furnaces in my home. They showed up on time, worked diligently, finished quickly and cleaned up after themselves. They also consulted and gave honest advice on which furnaces I should buy and did not try to "up sell" me. Upon completion, they checked in with me to report everything was working properly including the air conditioners and humidifiers. The new furnaces are actually quite handsome and look professionally installed (never thought I'd say that about some furnaces).
During my whole home renovation I've had the pleasure and displeasure of having all types of contractors doing all kinds of work. I wish they were all as professional as your Air Rite crew. Overall I rate the Air Rite crew at the very top of all the contractors I've used.
Bob S., Bay Village